Everything you need for a perfect day out

Guest Services

Whether you need help finding directions or simply have a question, our Guest Service team is here for you.

Discover our services

Transport & Parking
Accessibility
Family Friendly
Shopping
Visitor Amenities

Transport and parking services for a hassle-free arrival

Premium Parking

Enjoy the convenience of our Premium Parking, with reserved spaces for quick and easy access to the Centre.

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Bus Connection

Regular bus services connecting the Centre to Nearby cities and airports

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Electric Car Charging

With our electric car charging stations, your vehicle will be ready while you enjoy your shopping.

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Helmet Storage

Keep your helmet safe — our secure storage ensures comfort and peace of mind during your visit.

Accessibility services designed to support guests with mobility needs

Step free access

Accessible route without steps for guests with mobility needs.

Accessible facilities

Accessible facilities designed to ensure comfort and independence for all guests, with special attention to those with mobility needs.

Mobility Services

Mobility services designed to support guests with specific needs, providing practical and comfortable solutions to ensure safe and barrier-free movement.

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Services the whole family will love

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Shopping made easier with convenient services designed for you

Tax Free Shopping

Non-EU visitors can request a VAT refund at the Global Blue Tax Free points and the self-service kiosks at the Guest Service.

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Hands-free shopping

With Hands-Free Shopping we take care of your bags: shop and stroll around the centre hands-free, and collect your purchases when you leave.

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Shopping from Home

With Shopping from Home you can shop your favorite Serravalle Designer Outlet brands remotely and have them delivered wherever you prefer.

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Gift Card

Purchase the perfect gift: a gift card to be used at any of the stores across the centre. It is also available for purchase online. For more information, you can visit the Guest Services office.

Visitor amenities to keep you connected and comfortable

Currency exchange services and ATMs

We have on-site ATMs and a facility to exchange foreign currency.

Free Wi-Fi

Complimentary internet access throughout the centre: select “Serravalle Free WiFi”.

Portable Phone Charging

Phone battery low? Borrow or buy a portable phone charger at the Guest Services office.

Umbrella Service

Umbrella Service: on rainy days you can borrow one at Guest Services.

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Thinking of visiting us?

We can help with directions, information about how to get here with private and public transport options, and details about our opening times.

Plan your visit