Everything you need for a perfect day out

We go beyond shopping to provide a seamless and enjoyable experience for every guest.

Our Guest Services team is here to make sure you have a wonderful visit

Whether you need help finding directions or simply have a question, our Guest Service team is here for you.

Contact Guest services

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EV Charging

We have a total of 5 electric points, with 10 chargers. The EV chargers are situated within the Southern Car Park (near Asda).

Find out more

Parking

Parking is £3 every four hours. Our car parks are free for guests staying up to 30 minutes, blue badge holders, and everyone arriving after 5 pm.

Blue Badge Parking

We are pleased to offer all Blue Badge holders the option to add your vehicle registration to our ANPR database. Doing so will allow you free parking without the need to use our payment machines during your visit. Visit Guest Services for more information.

Train access

Ashford International is less than a five minute walk from Ashford Designer Outlet. You will need to exit from the international side of the rail station and follow the directional signage to the centre.

Accessibility services designed to support guests with mobility needs

Changing Places

Changing Places facilities are available to those who cannot use standard toilet access by providing the required space and equipment, including a height-adjustable changing bench and a hoist for safety and comfort.

Find out more

Mobility aid rentals

Mobility scooters and wheelchairs are available for free in our centre. You can hire these from our Guest Services on the day (subject to availability), or you can ask ahead and call the team. ID will be required upon collection.

Disabled Access

Disabled parking spaces and toilets are located throughout the centre.

Step-free access

Our centres are designed with accessibility in mind with step-free access, wide aisles, and ample space for wheelchairs.

Services the whole family will love

Baby changing facilities

Throughout the centre we have bathrooms equipped with baby changing stations.

Strollers

Double & single strollers are available to hire free of charge from Guest Services. Suitable for children up to 5 years old.

Play Park

Bring the little ones along and let them delve into a magical world of play!

Kiddy cars

Travel in style with our Kiddy Cars available to use for the duration of your visit. It is also now even easier to pay-and-ride with the Kiddy Cars app - to save you time, download and register before your visit.

Shopping made easier with convenient services designed for you

The Styling Lounge

Find out more

Drop & Shop

Need a place to store your bags? Leave your personal items safely in the hands of our Guest Services team free of charge. Physical form of ID must be presented.

Gift cards

Purchase a gift card to be used at any of the stores across the centre.

Buy now

Dogs welcome

We're as fond of your furry friends as you are! Dogs are welcome in most areas of our centre.

Find out more

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Free wifi

Complimentary internet access throughout the centre.

Phone charging

Phone battery low? Hire a portable phone charger from our guest lounge, located above Guest Services.

Multi-faith and Quiet Rooms

We have Multi-faith and Quiet Rooms located in the guest lounge, located above Guest Services. The rooms can be used for prayer, meditation, quiet reflection, or as a safe and calming space away from the noise and demands of everyday life.

Cash services

We have on-site ATMs at your disposal, located near The Perfume Shop.

Recycle Your Fashion

Give your old clothes a new life. All clothing items are welcome and, as a thank you from us for your donation, you will receive a 10% discount to use at participating stores.

How it works

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